AEGEAN Reviews

Bad Airline they do not answer 3 complains I send

I am completely disappointed in Your company and will do my best to spread it out to others because it seems like a scam to me. I have had to cancel 5 reservations due to the restrictions imposed by Greece on tourists from Argentina and because Air France canceled my flight to Athens due to those restrictions. I asked to be exchanged for a voucher to be used during the year 2022.
As answers, 3 reservations were canceled without any access to any voucher and for the other two reservations I have been granted two vouchers for more than 11, 00 Euros.
If I invest a little more than Euros 260 in the total sum of my five reservations and I have to cancel them not because I want to, but because of the restrictions due to covid-19, it is reasonable to receive a little more than Euros 22.
If this is not a scam, name it Yours.
They are thieves in white gloves and they deserve to be exposed as much of the portal as possible.
I got tired of sending them emails without answers until I was forced to spend much more than what I am going to receive in a voucher on telephone calls first to Spain three times since since I do not speak Greek or English it seemed a reasonable option, until finally I had to to make the call to Greece because I never managed to do it, so the lack of English made it difficult for me to communicate.
They have not had the slightest understanding of my position and they have taken more than 200 Euros from my pocket, they do not seem like a company that takes care of its clients and I am much more surprised than one of Greek origin, which seems to me a people of the most friendly that I have visited.

Really bad and unpolite staff to board. Trying to make you pay extra when possible. Not recommended if you want to be treated well

Disgusting company who will not, despite days and hours asking for a refund (in my rights) ever help you, never will use full stop.

Extremely overpriced (usually almost double the price of a BA ticket from Heathrow to Athens, and they only allow one item on board in the standard ticket). If you go for the flex option you can take an extra item on board, BUT there is an 8kg weight limit which they stricly enforce AT THE GATE - which means long queues when boarding while they milk every last possible euro out of unsuspecting passengers.
This 8kg weight limit for carry-ons is something I have never encountered before, even with budget airlines such as Southwest or Easyjet. My carry on bag was 11kg and I was charged 50 pounds at the gate - same as a 23kg large suitcase! Very greedy airline - avoid if possible!

They are not providing compensation for luggage delayed over 3 weeks.

Super rude staff, and they have are in no way trying to limit covid-19, since they have no problem seating people next to each other on the flight. Ridiculous.

Update on posting of 25th August. Managed to email them requesting a refund and saying it was against all the laws of not giving refunds but issueing credit notes. I did get an automated reply listing their terms and conditions (obviously as you will see before covid 19) as it said refunds would be done within 3 months. I emailed back to say the 3 months were up but true to form no reply has been received. I have also reported them to the various bodies like ABTA ATOL and CAA with no success. I would appreciate if anyone can point me in the next direction to take. I don't want to go to the effort of the small claims court or going to companies who handle it for you as they charge.

Today 28/9/2020, the head and responsible of the shift, Mrs. Hatziparaskeva Despina, who behaved in an unacceptable and extremely offensive manner towards me, did not receive the parrot that I was traveling with. As I have left my suitcase to be weighed I informed Mr. Triantafyllou Nikolaos that I have a certificate for the parrot I am carrying but he did not know if the form I have is valid or not and he had to ask the superior. He also asked me if the certificate is valid that the parrot is healthy. And I wonder what else a health certificate can say. After that, Mr. Triantafyllou himself has accepted to answer questions from people who flew or not while he was serving me. He responded to a total of 4-5 different people while I just waited for him to serve others who were not even in line behind me and just passed everyone in a rude way. And we did not have enough time since I had to board as soon as possible. He gave answers or discussions that started, they were not short but quite the opposite, they were very time consuming and even more people came to ask him and he just ignored me several times which I find unacceptable. I also asked for the name of his superior and he replied that he could not give it to me and that I should look for her. When I asked where she is,he replied that maybe I can find her in specific numbers of places that take our suitcases. It is unacceptable and unprofessional to ask for the details of a superior and not give them. At the very least, he should know that he has an obligation to provide the information if requested. As soon as Mrs. Hadjiparaskeva Despina came, she was agitated and extremely offensive. From the first moment she showed me that she will just say what she has to say and will ignore me whatever I say and not only that but whenever I waited to finish to answer she cut me immediately and it shows me that she does not care what the customer says but only what she has to say. I told her that she interrupts me and it is not right. Not only did she interrupt me but she challenged me by telling me that I was not telling the truth when I explained to her that I had called 2106261000 and that I had given an exact description of the cage that I would have the parrot in.While I was just talking to her,she ignored me and left. She turned her back as I spoke and left. The parrot had no problem but it did not fly and the company that I flew was again Aegean airlines from the Netherlands with the same cage.After the incredible behavior that a superior has,I am sorry that you have such representatives because you just collect negative comments and lose customers permanently,later she said that she will change my ticket without any charge and I insisted that it is not possible not to fly because I have a professional appointment where I will lose 200-300 euros and so it happened. After 3 minutes, while the company's customers were listening to what I was saying to Ms. Hatziparaskeva, they agreed that the way she was behaving was unacceptable as I was talking to the her really annoyed anymore. When I approached her and told her that I want her to change for free as she said the ticket for tomorrow and that I do not accept in any case to pay for the transport of the animal on (29/9/2020) her answers were incredible and highly anti-professional. She replied that will no longer change my ticket for tomorrow without charge.Also that I should be grateful that I do not pay for the change of ticket. When said that I do not accept to pay for the animal with such behavior and suffering, she answered ironically: "forget it, there is no chance and you should be grateful that you do not pay a whole new ticket". I wonder why you have such superiors to defame you. Then I go to change the ticket and I asked Mrs. Athanassiou Iro the first name of her supervisor as I forgot it and her answer was to go and find her ,beeing ironic and abrupt. Since when does any company not give the details of the superior? I'm outraged by your service. I will complain wherever people can see and understand how inappropriate certain employees and rude people are in your company. In the Netherlands where I live I have never encountered such provocative, instead of professional, ironic, offensive behavior. Mrs. Hadjiparaskeva smiled ironically whenever I approached her today, after some point. Extremely provocative. I will defame with real facts and say exactly what I experienced. I'm really sorry because in my mind I always had that Aegean is a Greek company and I would like to be on that side. But today everything has just changed and I will do my best to let people know how bad service a superior gave me today. Also the other two employees.

I've booked a flight ATH-TLV, 16.09. It has been canceled. I called Aegean to book another flight and they did everything quickly. Everything was good.

My flight got canceled, sent them an email to get a refund, got an automatic reply to call them. I called them and I did not even speak with anyone. Just an automatic message saying " unfortunately due to the current situation we can not assist you if your flight got cancelled use our website to get a credit voucher

Wish I could rate this 0 stars. Been trying to get a hold of them for seven days. My flight -which was cancelled- was supposed to be today and I have not heard even a peep from them about a refund or how to proceed. Shame on them for trying to profit out of this situation.